We have a strict cancellation policy here at Kimberly & Company Salon & Boutique. We require a credit or debit card to be placed on the clients account file to ensure they are serious about attending their appointment. When a client no-call-no-shows or cancels last minute, the stylist loses their income for that time period. To protect our stylists, we do require a 24 hour advance notice of cancellations or rescheduling of appointments. Clients will be charged a fee of half of their original service total if they do not call or attended their appointment.