We have a strict cancellation policy here at Kimberly & Company Salon & Boutique. We require a credit or debit card to be placed on the clients account file to ensure they are serious about attending their appointment. When a client no-call-no-shows or cancels last minute, the stylist loses their income for that time period. To protect our stylists, we do require a 24 hour advance notice of cancellations or rescheduling of appointments. Clients will be charged a fee of half of their original service total if they do not call or attended their appointment.
If for any reason you are not satisfied with your service, we would like the opportunity to make it right for you. Please contact us within 7 days of your service, so we can address your issue.
Return & Exchange Policies
Products: In the event you are not satisfied with your product purchase, we offer a 7-day return or exchange period with proof of purchase.
Boutique: We offer a 14-day exchange period with proof of purchase. We do not accept returns on boutique items.
We ask that any child that accompanies you to your appointment be old enough to sit quietly and not cause unnecessary disturbance to the salon and spa. We understand when you are a parent it is sometimes impossible to do things without your children in tow, but we do want to be mindful that our business is often an escape for our clients to relax and we want them to have a pleasant experience.